By Terrel Transtrum, Co-founder, LaunchSmart™ You can become good at retention! In prior articles, we established that the average annual attrition rate in direct selling companies is 80% per year. We also introduced the 30 best practices of the Retention Leaders, those companies that have managed …
Know What Your Field Representatives Want – Part I
By Terrel Transtrum, Co-founder, LaunchSmart™ “A little consideration, a little thought for others, makes all the difference.”- Eeyore the Donkey The best companies know they must measure retention and stay in touch with their reps. The best companies will know why you left, what you wanted instead …
Know What Your Field Representatives Want – Part II
By Terrel Transtrum, Co-founder, LaunchSmart™ In Part I of this series, we introduced the key concepts and rationale for knowing what your field really wants and how to find out. We presented the first strategy for finding out what your reps and customers really want. That strategy was surveys. In …